Frequently Asked Questions:
-
What are your general order terms?
-
What is the company disclaimer?
-
What is your payment policy?
-
Do you charge sales tax?
-
What is your warranty?
What are you general order terms?
-
All prices are subject to change without notice.
-
Unless otherwise advised, all prices are FOB shipping point.
-
Claims of shortages, damages or defects must be made within 7 days of receipt of goods.
-
Special or custom production items and non-stock items cannot be cancelled and are not eligible for return without prior written consent.
What is the company disclaimer?
The items found on this site are recommended based on the manufacturer's specifications. We disclaim any liability for use of these products in applications other than those for which they are designed.
The interchange information that has been gathered is based on public manufacturer's specifications. The actual dimensions and method of manufacture may differ from the product being provided. We disclaim any liability as a result of misidentifying any interchanged item.
A specific manufacturer's product may be substituted with another manufacturer's product provided that the substituted item's form, fit and function is similar. If the product must be a specific manufacturer, the prder must state that, or you must contact our sales staff and we will note your account to insure that each order is handled the same way. Pricing is based on our best source and the charged price may be adjusted to cover your specific request.
What is your payment policy?
We accept Visa, MasterCard, Discover and Paypal.
Do you charge sales tax?
Iowa Sales Tax is charged for sales made and shipped in the State of Iowa. Companies located in Iowa that are purchasing for resale and do not want to pay sales tax must fax us a completed Iowa Resale Tax form. Companies located in Iowa that are claiming sales tax exemption must fax us a completed Iowa Sales Tax Exemption form. Our fax number is: 319-730-3805.
What is your warranty?
Products not manufactured or repaired by us are the product of manufacturers and are subject to warranty offered to us by that manufacturer. We disclaim any warranty, expressed or implied, that the goods are merchantable or that the goods are fit for any particular purpose.
Products manufactured or repaired by us are warranted for a period of one year from the date of shipment. These warranties are limited to the original defects of material or workmanship. Products authorized for return, transportaion charges pre-paid, and determined to be defective by us will be repaired or replaced at its option at the original FOB point.
Our maximum liability shall not, in any case, exceed the purchase price of the products claimed to be defective or unsuitable. This warranty is the only warranty applicable to products purchased hereunder and is expressly in lieu of any warranties or merchantability of fitness for a particular purpose. We shall not be liable for labor, loss of product, special or consequential damage.